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Arrivia’s Customer-Centric Pandemic Response Receives Travel Weekly Recognition

Scottsdale, AZ, July 8, 2021 For the sixth consecutive year, arrivia has been recognized on the annual Travel Weekly Power List, which ranks companies with at least $100 million (USD) in travel sales that explored acquisitions, expansions, technological initiatives, and more. For the third year in a row, arrivia has ranked in the top 20 on the list; this year, arrivia moved up one spot to place 18th out of the 51 listed travel companies.

Arrivia, a premier provider of travel loyalty, booking, and marketing solutions to consumer-facing companies globally, was recognized by Travel Weekly for their company-wide efforts to rapidly convert 14 global offices into work-from-home environments as part of their pandemic response plan. This course was strategically navigated to extend the company’s optimized response and service to clients’ travel-centric membership programs in more than 43 currencies and 22 languages. Additionally, arrivia was commended for its extensive investments in home-based technologies and training to ensure its worldwide employees’ health, wellness and safety.

Travel Weekly ranked arrivia for its response to its over 1,500 employees’ pandemic needs and addressing its customers’ needs, noting that arrivia’s marketing teams initiated a “customer journey” to mirror how retail consumers psychologically respond to traumatic events like a pandemic.

Knowing that consumer demand for those travel inventories was shifting dramatically through the pandemic, arrivia proactively responded to manage those changes in demand. The company stabilized incoming call volumes by communicating rebooking and credit instructions to customers with canceled travel and identified opportunities for consumers showing interest in traveling again.

Arrivia restarted hiring in early 2021, anticipating increased travel demand and the corresponding need for increased customer service and reduced response times. That resulted in significant recruiting and training personnel investments to support the several hundred newly hired team members.

Arrivia also plans to remain in recruitment mode in response to market shifts and, as the entire industry adjusts to post-pandemic travel demand for air, hotel, car rental, and cruise.

“We’re excited about the future of travel, not only for arrivia but for the entire travel industry,” said Mike Nelson, Chief Executive Officer of arrivia. “With people increasingly exploring their travel options again, we’re helping our clients deliver exceptional value to their customers through a wide variety of relevant travel benefits, intuitive booking experiences, personalized offers and exclusive pricing not available elsewhere.”

Adjusting to the growing demand for travel options

With booking levels already greatly exceeding that of pre-pandemic levels, arrivia is investing heavily in resources to match increased travel demand. “Arrivia is excited to welcome back many of our associates to help reopen the world of travel through exciting travel benefits and rewards that build loyalty,” said Nelson.

To speak with arrivia CEO Mike Nelson about the company’s growth and post-pandemic travel trends, please contact Vanessa Horwell at vhorwell@thinkinkpr.com.

 

About arrivia:

Arrivia is a travel technology company that provides travel loyalty, booking and marketing solutions to consumer-facing companies that want to deliver exceptional value to their customers, uncover new revenue streams and drive growth through exciting travel rewards and member benefits. The company’s Travel Privileges platform opens up the world of travel for companies like American Express, USAA and Marriott Vacations Worldwide by offering their customers more value through exclusive pricing and encouraging discovery with relevant and personalized options that inspire travel and consumer loyalty